Psychosocial Stressors and Job Performance among Bank Employees: An Integrated Model

Abstract

Bank employees, due to the nature of their work experience have high levels of job stress. One of the outcomes of stress is its impact on job performance. This study was conducted to investigate the relationship between the psychosocial stressors and job performance among bank employees in one of the banking centers of the state. This cross-sectional study was conducted among bank employees of west Azerbaijan; 2014. All bank employees participated in this study. The general Nordic questionnaire (QPS Nordic) and human resource productivity questionnaire were used for data collection. The correlation coefficient and regression models were used to examine the relationship between job stress and their scales as an independent variable and performance as a dependent variable. In order to analyze further, structural equation models were used. The results suggested that prevalence of stress among bank employees was in average level (46.6%). There was negative and significant relationship between stress in "task", "social and organizational" levels and job performance. Among the scales of social and organizational levels, the two scales of organizational culture and leadership revealed negative and significant relationships with job performance (P<0.01). A socio-organizational domain can be considered as the main cause of loss of productivity. Hence, measures were suggested towards making further attempts to control the psychosocial factors in workplaces and avoid performance deterioration, particularly in organizational culture and leadership.